Automate Slack + Jira with GAIA
Create and track Jira issues directly from Slack conversations
Engineering teams report bugs and discuss incidents in Slack, but track them in Jira. The gap between these two tools means important issues get reported in Slack but never logged in Jira, and Jira updates don't reach the team where they're already collaborating.
GAIA makes Slack a full-featured Jira interface. Team members create issues from messages with an emoji reaction. Status updates flow back into the right Slack channels. Engineers can query and update Jira without leaving the conversation. The result is a tighter feedback loop between what the team discovers and what gets tracked.
5 things you can automate
Everything GAIA can do when Slack and Jira are connected.
Create Jira issues from Slack messages
React to any Slack message with a designated emoji or GAIA command and the message becomes a Jira issue without leaving Slack. GAIA formats the content, assigns the right project, and posts the issue link back into Slack.
Incident management from Slack
When an incident is discussed in a Slack channel, GAIA creates a tracking Jira issue, sets priority based on severity language in the conversation, and links the issue to the Slack thread for shared context.
Jira status updates to Slack
Issue transitions in Jira post real-time updates to designated Slack channels so the team knows when bugs are assigned, in progress, or resolved without checking Jira manually.
Query Jira from Slack
Ask GAIA in Slack for the status of specific issues, sprint progress, or open bugs in a project. GAIA queries Jira and returns a formatted summary so the team gets answers without switching apps.
On-call alert to Jira issue
When an on-call alert fires in Slack, GAIA creates a Jira incident issue automatically with the alert details, assigns it to the on-call engineer, and starts tracking time to resolution.
How to set it up
Connect Slack and Jira to GAIA in three steps.
- 1
Connect Slack and Jira to GAIA
Add GAIA to your Slack workspace and authorize your Jira account. Configure which Slack channels correspond to which Jira projects.
- 2
Configure issue creation and notification rules
Choose your issue creation triggers (emoji, command, or keyword detection) and specify which Jira status transitions should notify which Slack channels.
- 3
Work in Slack, track in Jira automatically
Team members interact with Jira from Slack while GAIA keeps both systems synchronized. Engineering context stays in Jira while team communication stays in Slack.
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